Frequently Asked Questions
What’s the best way to contact ITACakes?
We’d love to hear from you!The best way to reach us is by emailing admin@itacakes.com. We’ll do our very best to get back to you as quickly as possible.
Where is my order shipping from?
All our sweet packages ship straight from sunny San Diego, California—with love, of course!
How long does it take to process an order?
Weekday orders are typically shipped within1 business day and tracking numbers are supplied. If your order is placed over the weekend, on holiday, or during a noted vacation period, we will ship out your order on the next available business day.
What payment methods can I use?
We accept a variety of secure and convenient payment options to make checkout a breeze:
- Major Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
- Digital Wallets: Shop Pay, PayPal, Apple Pay, and Google Pay
Your shopping experience is easy and protected, from start to finish!
Is my credit card information safe?
Yes, your credit card and personal information are fully secure. We use advanced encryption technologies to protect your payment details. All transactions are processed using secure, industry-standard protocols, ensuring that your information remains confidential.
We are committed to protecting your privacy and never share or sell your personal information to third parties. Your payment details are encrypted and stored securely, following the best industry practices for safeguarding your data. Rest assured, we take your security seriously, and you can shop with confidence in our store.
Do you offer free shipping?
Yes, we sure do! Enjoy free U.S. shipping when you spend $50 or more.
How much is shipping?
Shipping costs vary depending on your location and order size. For the full scoop, check out our Shipping Policy Page.
Do you ship internationally?
We sure do! We’ve already sent our goodies to over 80 countries worldwide, and we’d love to ship to you too!
I just got my shipping notice. What happens next?
Yay! That means your order is on its way. It will soon be picked up by USPS, UPS, or FedEx. Please allow a few hours for your tracking number to activate.
To check your delivery status, just head to our Order Status Page and enter your order number, email, and zip code.
How can I stay in the loop about new products and offers?
Join our newsletter to be the first to know about new treats, special discounts, and exclusive offers made just for our community!
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for some of our products. Send an email to admin@itacakes.com with your request for an estimate.
Do you have a physical store?
We're 100% online, which means you can shop with us anytime, anywhere!
Do you offer customized products?
We don’t offer customized products, but we hope you find something you love in our collection!
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Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at admin@itacakes.com