Frequently Asked Questions

What’s the best way to contact ITACakes?

Please email us at We will make every effort to respond as soon as possible.

Where is my order shipping from? 

We are located in San Diego, California, USA.

How long does it take to process an order?

Weekday orders are typically shipped within 1 business day and tracking numbers are supplied. If your order is placed over the weekend, on holiday, or during a noted vacation period, we will ship out your order on the next available business day. 

I just got my shipping notice. What is next?

Once you receive your shipping notice with tracking information your package will be picked up by USPS or UPS, please allow some hours for your tracking number to become active.

Do you offer free shipping?

Yes, we offer free shipping on U.S. orders of $35 or more.

Do you ship internationally?

Yes, we have ship orders worldwide.

Is my credit card information secure?

Yes, we use secure encryption to ensure your credit card and personal information is secure, and we NEVER give out your information. We’ve safely shipped to more than 80 countries worldwide.

How can I stay informed about new products and discounts?

Sign up to receive our newsletter to stay up to date on current promotions, exclusive coupons, and new products.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing for some of our products. Send an email to with your request for an estimate.

Do you have a physical store?

We are purely an online store.

Do you offer customized products?

No, we don’t offer customized products.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at